Medical Records Access & Transfer.

Patients have the right to access their medical records under Australian privacy law. We’re happy to provide either a Health Summary or a copy of your full medical record, and we will manage all requests securely and respectfully.

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What you can request

• Health Summary (e.g., diagnoses, medications, allergies, key history)

• Full record copy (e.g., consultation notes, results, letters, care plans)

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How to request

Please submit your request in writing (email or in person) and include:

• Your full name and date of birth

• What you’re requesting (Health Summary or Full Record)

• How you want it provided (secure email, post, collection, or sent to another clinic)

We may ask for photo ID before releasing records.

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Timeframes

We aim to process requests within 30 days.

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Fees

• Health Summaries are usually free.

• A reasonable administrative fee may apply for full record copies to cover costs such as staff time to prepare the file, printing, or postage.

• We will confirm any fee with you before processing. Payment may be required before release.

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Transfers to another clinic

If you are moving to a new GP, we can send a Health Summary (usually free). Full record copies may attract a reasonable admin fee.

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Privacy and security

We provide records using secure methods and protect your privacy at all times.

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Need help?

If you have questions or wish to request records, please contact our reception team. If you are unhappy with how a request is handled, you may ask to speak with the Practice Manager.

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